CHAN Frank

Frank Chan is a Professor of Information Systems at the ESSEC Business School. His research interests include electronic government and technology implementation. His work has appeared in leading journals in information systems, operations management, and public administration, including MIS Quarterly, Information Systems Research, Journal of the Association for Information Systems, Information Systems Journal, Journal of Operations Management, Journal of Business Ethics, and Public Administration Review. He is currently a Senior Editor of Information Systems Journal.

• 2010 : Ph.D. in Information Systems (Hong Kong University of Science and Technology (HKUST), China)
• 2003 : BBA in Information Systems and Finance (Hong Kong University of Science and Technology (HKUST), China)

Full-time academic appointments

• 2021 - Present : Professor (ESSEC Business School, France)
• 2015 - 2021 : Associate Professor (ESSEC Business School, France)
• 2013 - 2015 : Assistant Professor (ESSEC Business School, France)

Other Academic Appointments

• 2022 - Present : Department Head (ESSEC Business School, France)

• 2022 : Pacific Asia Conference on Information Systems Best Associate Editor Award 2022
• 2019 : International Conference on Information Systems Outstanding Associate Editor Award 2019
• 2019 : MIS Quarterly Reviewer of the Year Award 2018
• 2017 : Journal of Operations Management Ambassador Award 2017
• 2012 : Finalist for Journal of Operations Management Jack Meredith Best Paper Award 2012

• HONG, W., CHAN, F. and THONG, J.Y.L. (2021). Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective. Journal of Business Ethics, 168, pp. 539-564.
• CHAN, F., THONG, J.Y.L., BROWN, S.A. and VENKATESH, V. (2021). Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective. Public Administration Review, 81(5), pp. 874-894.
• VENKATESH, V., THONG, J.Y.L., CHAN, F., HOEHLE, H. and SPOHRER, K. (2020). How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills. Information Systems Journal, 30(4), pp. 733-761.
• VENKATESH, V., SYKES, T.A., CHAN, F., THONG, J.Y.L. and HU, P.J.H. (2019). Children’s Internet Addiction, Family-To-Work Conflict, and Job Outcomes: A Study of Parent–Child Dyads. MIS Quarterly, 43(3), pp. 903-927.
• HOEHLE, H., ALOYSIUS, J.A., CHAN, F. and VENKATESH, V. (2018). Customers’ tolerance for validation in omnichannel retail stores. The International Journal of Logistics Management, 29(2), pp. 704-722.
• VENKATESH, V., CHAN, F., THONG, J.Y.L. and HU, P. (2016). Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust. Information Systems Research, 27(1), pp. 87-111.
• HONG, J., CHAN, F., THONG, J.Y.L., CHASALOW, L.C. and DHILLON, G. (2014). A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research. Information Systems Research, 25(1), pp. 111-136.
• VENKATESH, V., CHAN, F. and THONG, J.Y.L. (2012). Designing E-Government Services: Key Service Attributes and Citizens' Preference Structures. Journal of Operations Management, 30(43862), pp. 116-133.
• VENKATESH, V., THONG, J.Y.L., CHAN, F., HU, P.J.H. and BROWN, S.A. (2011). Extending the Two-Stage Information Systems Continuance Model: Incorporating Utaut Predictors and the Role of Context. Information Systems Journal, 21(6), pp. 527-555.
• CHAN, F., THONG, J.Y.L., VENKATESH, V., BROWN, S.A. and HU, P.J.H. (2010). Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology. Journal of the Association for Information Systems, 11(10), pp. 519-549.
• CHAN, F. and THONG, J.Y.L. (2009). Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework. Decision Support Systems, 46(4), pp. 803-814.
• HU, P.J.H., BROWN, S.A., THONG, J.Y.L., CHAN, F. and TAM, K.Y. (2009). Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax. Journal of the American Society for Information Science and Technology (JASIST), 60(2), pp. 292-306.

• CHAN, F. (2021). Internet privacy: What makes people more or less worried about it? ESSEC Knowledge.
• CHAN, F. (2021). How your child's Internet habits impact your work. ESSEC Knowledge.

• 2017 - Present : PhD Development Workshop (PHD (MS BAR + PhD) ESSEC Business School France)
• 2014 - Present : Computing Skills (Grande Ecole - Master in Management ESSEC Business School France)
• 2014 - Present : Managing IT in the Digital Age (Grande Ecole - Master in Management ESSEC Business School France)
• 2013 - Present : E-Business (Global BBA ESSEC Business School France)