Year
2025
Authors
CHAN Frank, Thong James Y. L., Venkatesh Viswanath
Abstract
This paper examines employees’ job crafting in the context of enterprise system (ES) implementations. Job crafting refers to employees’ self-initiated changes aimed at improving their jobs. Drawing on self-construal and trait activation theories, we posit that personality traits associated with an independent self-construal (conscientiousness [CONSC] and openness [OPEN]) and an interdependent self-construal (agreeableness [AGREE] and extraversion [EXTRA]) promote and inhibit job crafting, respectively, with their effects moderated by ES-enabled opportunity (OPPT) and self-efficacy (SE). We further posit that job crafting increases job performance and job satisfaction. We tested our hypotheses with data from a public agency (n = 180) and a Fortune-1000 firm (n = 872). Results showed that personality traits, OPPT, and SE interacted to affect job crafting, which in turn increased job performance and job satisfaction. Our research underscores job crafting as a potent means for employees to effectively navigate ES implementations and sheds light on individual differences in job crafting motivation and behavior.
CHAN, F., THONG, J.Y.L. et VENKATESH, V. (2025). Job Crafting in the Context of Enterprise System Implementations. Journal of Management Information Systems, 42(2), pp. 564-598.