Essec\Faculty\Model\Profile {#2216
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"bid" => "B00536868"
"academId" => "2021"
"slug" => "chan-frank"
"fullName" => "Frank CHAN"
"lastName" => "CHAN"
"firstName" => "Frank"
"title" => array:2 [
"fr" => "Professeur"
"en" => "Professor"
]
"email" => "chanf@essec.edu"
"status" => "ACTIF"
"campus" => "Campus de Cergy"
"departments" => []
"phone" => "+33 (0)1 34 43 32 82"
"sites" => []
"facNumber" => "2021"
"externalCvUrl" => "https://faculty.essec.edu/en/cv/chan-frank/pdf"
"googleScholarUrl" => "https://scholar.google.com/citations?user=T4P9lBwAAAAJ"
"facOrcId" => "https://orcid.org/0000-0001-9301-7634"
"career" => array:4 [
0 => Essec\Faculty\Model\CareerItem {#2234
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"startDate" => "2013-09-01"
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]
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"en" => "ESSEC Business School"
]
"country" => array:2 [
"fr" => "France"
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]
]
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+"parent": Essec\Faculty\Model\Profile {#2216}
}
1 => Essec\Faculty\Model\CareerItem {#2235
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]
"country" => array:2 [
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]
]
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}
2 => Essec\Faculty\Model\CareerItem {#2236
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]
]
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}
3 => Essec\Faculty\Model\CareerItem {#2237
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#_id: null
#_source: array:7 [
"startDate" => "2022-10-03"
"endDate" => "2025-09-30"
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"type" => array:2 [
"en" => "Other appointments"
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]
"label" => array:2 [
"fr" => "Responsable de département, département Systèmes d’Informations, Sciences de la Décision et Statistiques"
"en" => "Department Head, Department of Information Systems, Decision Sciences and Statistics"
]
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"fr" => "ESSEC Business School"
"en" => "ESSEC Business School"
]
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"fr" => "France"
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]
]
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}
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"diplomes" => array:2 [
0 => Essec\Faculty\Model\Diplome {#2218
#_index: null
#_id: null
#_source: array:6 [
"diplome" => "DIPLOMA"
"type" => array:2 [
"fr" => "Diplômes"
"en" => "Diplomas"
]
"year" => "2010"
"label" => array:2 [
"en" => "Ph.D. in Information Systems"
"fr" => "Ph.D. en Systèmes d'Information"
]
"institution" => array:2 [
"fr" => "Hong Kong University of Science and Technology (HKUST)"
"en" => "Hong Kong University of Science and Technology (HKUST)"
]
"country" => array:2 [
"fr" => "Chine"
"en" => "China"
]
]
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}
1 => Essec\Faculty\Model\Diplome {#2220
#_index: null
#_id: null
#_source: array:6 [
"diplome" => "DIPLOMA"
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"fr" => "Diplômes"
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"label" => array:2 [
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]
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"en" => "Hong Kong University of Science and Technology (HKUST)"
]
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"en" => "China"
]
]
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}
]
"bio" => array:2 [
"fr" => "<p>Frank Chan is a Professor of Information Systems at the ESSEC Business School. His research interests include electronic government and technology implementation. His work has appeared in leading journals in information systems, operations management, and public administration, including <i>MIS Quarterly</i>, <i>Information Systems Research</i>, <i>Journal of the Association for Information Systems</i>, <i>Information Systems Journal</i>, <i>Journal of Operations Management</i>, <i>Journal of Business Ethics</i>, and <i>Public Administration Review</i>. He serves as a Senior Editor for <i>Information Systems Journal</i>. He has also worked as a consultant for the <i>United Nations ESCAP</i> on projects focused on digitalizing tax administrations.</p>\n"
"en" => "<p>Frank Chan is a Professor of Information Systems at the ESSEC Business School. His research interests include electronic government and technology implementation. His work has appeared in leading journals in information systems, operations management, and public administration, including <i>MIS Quarterly</i>, <i>Information Systems Research</i>, <i>Journal of the Association for Information Systems</i>, <i>Information Systems Journal</i>, <i>Journal of Operations Management</i>, <i>Journal of Business Ethics</i>, and <i>Public Administration Review</i>. He serves as a Senior Editor for <i>Information Systems Journal</i>. He has also worked as a consultant for the <i>United Nations ESCAP</i> on projects focused on digitalizing tax administrations.</p>\n"
]
"department" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"site" => array:2 [
"fr" => "https://sites.google.com/site/frankkychan/"
"en" => "https://www.linkedin.com/in/frank-chan-9020a9b0"
]
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"researchFields" => array:2 [
"fr" => "Management des systèmes d'information - Administration électronique (e-gouvernement) - mise en œuvre de technologies - développement de logiciels agiles - comportement des utilisateurs des systèmes d'information - durabilité numérique"
"en" => "Management of Information Systems - Electronic government (e-government) - technology implementation - agile software development - information systems user behavior - digital sustainability"
]
"teachingFields" => array:2 [
"fr" => "Management des systèmes d'information - Management - Analyse des données statistiques - Marketing et analyses des données"
"en" => "Management of Information Systems - Management - Statistical Data Analysis - Marketing and Data Analytics"
]
"distinctions" => array:5 [
0 => Essec\Faculty\Model\Distinction {#2238
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#_source: array:6 [
"date" => "2017-01-01"
"label" => array:2 [
"fr" => "Prix Ambassadeur, Journal of Operations Management 2017"
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}
1 => Essec\Faculty\Model\Distinction {#2239
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"fr" => "Relecteur de l'année, MIS Quarterly, 2018"
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}
2 => Essec\Faculty\Model\Distinction {#2240
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"date" => "2019-12-17"
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3 => Essec\Faculty\Model\Distinction {#2241
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4 => Essec\Faculty\Model\Distinction {#2242
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"fr" => "Finaliste, Prix du Meilleur Article, Journal of Operations Management Jack Meredith 2012"
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0 => Essec\Faculty\Model\TeachingItem {#2231
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}
1 => Essec\Faculty\Model\TeachingItem {#2232
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}
2 => Essec\Faculty\Model\TeachingItem {#2233
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3 => Essec\Faculty\Model\TeachingItem {#2226
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]
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]
]
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}
4 => Essec\Faculty\Model\TeachingItem {#2228
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]
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]
]
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}
5 => Essec\Faculty\Model\TeachingItem {#2230
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}
6 => Essec\Faculty\Model\TeachingItem {#2225
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]
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}
7 => Essec\Faculty\Model\TeachingItem {#2227
#_index: null
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}
8 => Essec\Faculty\Model\TeachingItem {#2229
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]
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}
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0 => Essec\Faculty\Model\ExtraActivity {#2217
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1 => Essec\Faculty\Model\ExtraActivity {#2221
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2 => Essec\Faculty\Model\ExtraActivity {#2215
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3 => Essec\Faculty\Model\ExtraActivity {#2219
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4 => Essec\Faculty\Model\ExtraActivity {#2222
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}
]
"theses" => []
"indexedAt" => "2024-12-21T15:21:24.000Z"
"contributions" => array:17 [
0 => Essec\Faculty\Model\Contribution {#2244
#_index: "academ_contributions"
#_id: "10307"
#_source: array:18 [
"id" => "10307"
"slug" => "acceptance-of-agile-methodologies-a-critical-review-and-conceptual-framework"
"yearMonth" => "2009-03"
"year" => "2009"
"title" => "Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework"
"description" => "CHAN, F. et THONG, J.Y.L. (2009). Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework. <i>Decision Support Systems</i>, 46(4), pp. 803-814."
"authors" => array:2 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "THONG James Y.L."
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2021-07-13 14:31:31"
"publicationUrl" => null
"publicationInfo" => array:3 [
"pages" => "803-814"
"volume" => "46"
"number" => "4"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => null
"en" => null
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
1 => Essec\Faculty\Model\Contribution {#2246
#_index: "academ_contributions"
#_id: "2015"
#_source: array:18 [
"id" => "2015"
"slug" => "managing-citizens-uncertainty-in-e-government-services-the-mediating-and-moderating-roles-of-transparency-and-trust"
"yearMonth" => "2016-03"
"year" => "2016"
"title" => "Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust"
"description" => "VENKATESH, V., CHAN, F., THONG, J.Y.L. et HU, P. (2016). Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust. <i>Information Systems Research</i>, 27(1), pp. 87-111."
"authors" => array:4 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "VENKATESH V."
]
2 => array:1 [
"name" => "THONG J. Y. L."
]
3 => array:1 [
"name" => "HU P."
]
]
"ouvrage" => ""
"keywords" => array:8 [
0 => "E-services"
1 => "Electronic government"
2 => "Uncertainty reduction"
3 => "Transparency"
4 => "Trust"
5 => "Technology adoption"
6 => "Citizen satisfaction"
7 => "Public management"
]
"updatedAt" => "2021-02-02 16:16:18"
"publicationUrl" => "https://pubsonline.informs.org/doi/10.1287/isre.2015.0612"
"publicationInfo" => array:3 [
"pages" => "87-111"
"volume" => "27"
"number" => "1"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.e., convenience and personalization. We propose that the means of uncertainty reduction, information quality characteristics, and channel characteristics are interrelated factors that jointly influence citizens’ intentions to use e-government. We tested our model with 4,430 Hong Kong citizens’ reactions to two e-government services: government websites and online appointment booking. Our results show that the information quality and channel characteristics predict citizens’ intentions to use e-government. Furthermore, transparency and trust mediate as well as moderate the effects of information quality and channel characteristics on intentions. A follow-up survey found that citizens’ intentions predict use and ultimately, citizens’ satisfaction."
"en" => "This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.e., convenience and personalization. We propose that the means of uncertainty reduction, information quality characteristics, and channel characteristics are interrelated factors that jointly influence citizens’ intentions to use e-government. We tested our model with 4,430 Hong Kong citizens’ reactions to two e-government services: government websites and online appointment booking. Our results show that the information quality and channel characteristics predict citizens’ intentions to use e-government. Furthermore, transparency and trust mediate as well as moderate the effects of information quality and channel characteristics on intentions. A follow-up survey found that citizens’ intentions predict use and ultimately, citizens’ satisfaction."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
2 => Essec\Faculty\Model\Contribution {#2248
#_index: "academ_contributions"
#_id: "539"
#_source: array:18 [
"id" => "539"
"slug" => "a-framework-and-guidelines-for-context-specific-theorizing-in-information-systems-research"
"yearMonth" => "2014-03"
"year" => "2014"
"title" => "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research"
"description" => "HONG, J., CHAN, F., THONG, J.Y.L., CHASALOW, L.C. et DHILLON, G. (2014). A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research. <i>Information Systems Research</i>, 25(1), pp. 111-136."
"authors" => array:5 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "HONG Jieying"
]
2 => array:1 [
"name" => "THONG J. Y. L."
]
3 => array:1 [
"name" => "CHASALOW L. C."
]
4 => array:1 [
"name" => "DHILLON G."
]
]
"ouvrage" => ""
"keywords" => array:6 [
0 => "Theory development"
1 => "Contextualization"
2 => "Context-specific model"
3 => "General model"
4 => "Technology adoption"
5 => "Technology acceptance model"
]
"updatedAt" => "2021-02-02 16:16:18"
"publicationUrl" => "https://pubsonline.informs.org/doi/10.1287/isre.2013.0501"
"publicationInfo" => array:3 [
"pages" => "111-136"
"volume" => "25"
"number" => "1"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This paper discusses the value of context in theory development in information systems (IS) research. We examine how prior research has incorporated context in theorizing and develop a framework to classify existing approaches to contextualization. In addition, we expound on a decomposition approach to contextualization and put forth a set of guidelines for developing context-specific models. We illustrate the application of the guidelines by constructing and comparing various context-specific variations of the technology acceptance model (TAM)—i.e., the decomposed TAM that incorporates interaction effects between context-specific factors, the extended TAM with context-specific antecedents, and the integrated TAM that incorporates mediated moderation and moderated mediation effects of context-specific factors. We tested the models on 972 individuals in two technology usage contexts: a digital library and an agile Web portal. The results show that the decomposed TAM provides a better understanding of the contexts by revealing the direct and interaction effects of context-specific factors on behavioral intention that are not mediated by the TAM constructs of perceived usefulness and perceived ease of use. This work contributes to the ongoing discussion about the importance of context in theory development and provides guidance for context-specific theorizing in IS research."
"en" => "This paper discusses the value of context in theory development in information systems (IS) research. We examine how prior research has incorporated context in theorizing and develop a framework to classify existing approaches to contextualization. In addition, we expound on a decomposition approach to contextualization and put forth a set of guidelines for developing context-specific models. We illustrate the application of the guidelines by constructing and comparing various context-specific variations of the technology acceptance model (TAM)—i.e., the decomposed TAM that incorporates interaction effects between context-specific factors, the extended TAM with context-specific antecedents, and the integrated TAM that incorporates mediated moderation and moderated mediation effects of context-specific factors. We tested the models on 972 individuals in two technology usage contexts: a digital library and an agile Web portal. The results show that the decomposed TAM provides a better understanding of the contexts by revealing the direct and interaction effects of context-specific factors on behavioral intention that are not mediated by the TAM constructs of perceived usefulness and perceived ease of use. This work contributes to the ongoing discussion about the importance of context in theory development and provides guidance for context-specific theorizing in IS research."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
3 => Essec\Faculty\Model\Contribution {#2245
#_index: "academ_contributions"
#_id: "12629"
#_source: array:18 [
"id" => "12629"
"slug" => "internet-privacy-what-makes-people-more-or-less-worried-about-it"
"yearMonth" => "2021-07"
"year" => "2021"
"title" => "Internet privacy: What makes people more or less worried about it?"
"description" => "CHAN, F. (2021). Internet privacy: What makes people more or less worried about it? <i>ESSEC Knowledge</i>."
"authors" => array:1 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2021-09-24 10:58:43"
"publicationUrl" => "https://knowledge.essec.edu/en/innovation/internet-privacy-drivers-inhibitors.html"
"publicationInfo" => array:3 [
"pages" => ""
"volume" => ""
"number" => ""
]
"type" => array:2 [
"fr" => "Articles ou vidéos de vulgarisation"
"en" => "Press article, video or other popular media"
]
"support_type" => array:2 [
"fr" => "Presse"
"en" => "Press"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => ""
"en" => ""
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
4 => Essec\Faculty\Model\Contribution {#2249
#_index: "academ_contributions"
#_id: "12653"
#_source: array:18 [
"id" => "12653"
"slug" => "how-your-childs-internet-habits-impact-your-work"
"yearMonth" => "2021-04"
"year" => "2021"
"title" => "How your child's Internet habits impact your work"
"description" => "CHAN, F. (2021). How your child's Internet habits impact your work. <i>ESSEC Knowledge</i>."
"authors" => array:1 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2023-02-02 16:53:14"
"publicationUrl" => "https://knowledge.essec.edu/en/innovation/how-your-childs-internet-habits-impact-your-work.html"
"publicationInfo" => array:3 [
"pages" => ""
"volume" => ""
"number" => ""
]
"type" => array:2 [
"fr" => "Articles ou vidéos de vulgarisation"
"en" => "Press article, video or other popular media"
]
"support_type" => array:2 [
"fr" => "Presse"
"en" => "Press"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => ""
"en" => ""
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
5 => Essec\Faculty\Model\Contribution {#2243
#_index: "academ_contributions"
#_id: "10321"
#_source: array:18 [
"id" => "10321"
"slug" => "determinants-of-service-quality-and-continuance-intention-of-online-services-the-case-of-etax"
"yearMonth" => "2009-02"
"year" => "2009"
"title" => "Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax"
"description" => "HU, P.J.H., BROWN, S.A., THONG, J.Y.L., CHAN, F. et TAM, K.Y. (2009). Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax. <i>Journal of the American Society for Information Science and Technology (JASIST)</i>, 60(2), pp. 292-306."
"authors" => array:5 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "HU Paul J.H."
]
2 => array:1 [
"name" => "BROWN Susan A."
]
3 => array:1 [
"name" => "THONG James Y.L."
]
4 => array:1 [
"name" => "TAM Kar Yan"
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2021-07-13 14:31:32"
"publicationUrl" => null
"publicationInfo" => array:3 [
"pages" => "292-306"
"volume" => "60"
"number" => "2"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => null
"en" => null
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
6 => Essec\Faculty\Model\Contribution {#2247
#_index: "academ_contributions"
#_id: "10399"
#_source: array:18 [
"id" => "10399"
"slug" => "modeling-citizen-satisfaction-with-mandatory-adoption-of-an-e-government-technology"
"yearMonth" => "2010-10"
"year" => "2010"
"title" => "Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology"
"description" => "CHAN, F., THONG, J.Y.L., VENKATESH, V., BROWN, S.A. et HU, P.J.H. (2010). Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology. <i>Journal of the Association for Information Systems</i>, 11(10), pp. 519-549."
"authors" => array:5 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "THONG James Y.L."
]
2 => array:1 [
"name" => "VENKATESH Viswanath"
]
3 => array:1 [
"name" => "BROWN Susan A."
]
4 => array:1 [
"name" => "HU Paul J.H."
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2021-07-13 14:31:34"
"publicationUrl" => "http://aisel.aisnet.org/jais/vol11/iss10/2"
"publicationInfo" => array:3 [
"pages" => "519-549"
"volume" => "11"
"number" => "10"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "While technology adoption is a major stream of research in information systems, few studies have examined the antecedents and consequences of mandatory adoption of technologies. To address this gap, we develop and test a model of mandatory citizen adoption of an e-government technology. Based on a framework that outlines the key stages associated with the launch of technology products, we identify various external factors as antecedents of four key technology adoption variables from the unified theory of acceptance and use of technology (UTAUT), i.e., performance expectancy, effort expectancy, social influence, and facilitating conditions, which ultimately impact citizen satisfaction. The four stages of technology launch and the salient antecedents in each stage are: market preparation stage - awareness; targeting stage - compatibility and self-efficacy; positioning stage - flexibility and avoidance of personal interaction; and execution stage - trust, convenience, and assistance. We test our model in a two-stage survey of 1,179 Hong Kong citizens, before and after they were issued a mandatory smart card to access e-government services. We find that the various factors tied to the different stages in launching the technology predict key technology adoption variables that, in turn, predict citizen satisfaction with e-government technology. We discuss the theoretical and practical implications for governments implementing technologies whose use by citizens is mandated."
"en" => "While technology adoption is a major stream of research in information systems, few studies have examined the antecedents and consequences of mandatory adoption of technologies. To address this gap, we develop and test a model of mandatory citizen adoption of an e-government technology. Based on a framework that outlines the key stages associated with the launch of technology products, we identify various external factors as antecedents of four key technology adoption variables from the unified theory of acceptance and use of technology (UTAUT), i.e., performance expectancy, effort expectancy, social influence, and facilitating conditions, which ultimately impact citizen satisfaction. The four stages of technology launch and the salient antecedents in each stage are: market preparation stage - awareness; targeting stage - compatibility and self-efficacy; positioning stage - flexibility and avoidance of personal interaction; and execution stage - trust, convenience, and assistance. We test our model in a two-stage survey of 1,179 Hong Kong citizens, before and after they were issued a mandatory smart card to access e-government services. We find that the various factors tied to the different stages in launching the technology predict key technology adoption variables that, in turn, predict citizen satisfaction with e-government technology. We discuss the theoretical and practical implications for governments implementing technologies whose use by citizens is mandated."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
7 => Essec\Faculty\Model\Contribution {#2250
#_index: "academ_contributions"
#_id: "10422"
#_source: array:18 [
"id" => "10422"
"slug" => "extending-the-two-stage-information-systems-continuance-model-incorporating-utaut-predictors-and-the-role-of-context"
"yearMonth" => "2011-11"
"year" => "2011"
"title" => "Extending the Two-Stage Information Systems Continuance Model: Incorporating Utaut Predictors and the Role of Context"
"description" => "VENKATESH, V., THONG, J.Y.L., CHAN, F., HU, P.J.H. et BROWN, S.A. (2011). Extending the Two-Stage Information Systems Continuance Model: Incorporating Utaut Predictors and the Role of Context. <i>Information Systems Journal</i>, 21(6), pp. 527-555."
"authors" => array:5 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "VENKATESH Viswanath"
]
2 => array:1 [
"name" => "THONG James Y.L."
]
3 => array:1 [
"name" => "HU Paul J.H."
]
4 => array:1 [
"name" => "BROWN Susan A."
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2021-07-13 14:31:34"
"publicationUrl" => "https://doi.org/10.1111/j.1365-2575.2011.00373.x"
"publicationInfo" => array:3 [
"pages" => "527-555"
"volume" => "21"
"number" => "6"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This study presents two extensions to the two‐stage expectation‐confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the context of transactional systems that involve transmission of personal and sensitive information and include trust as a key contextual belief in the model. To test the expanded IS continuance model, we conducted a longitudinal field study of 3159 Hong Kong citizens across two electronic government (e‐government) technologies that enable citizens' access to government services. In general, the results support the expanded model that provides a rich understanding of the changes in the pre‐usage beliefs and attitudes through the emergent constructs of disconfirmation and satisfaction, ultimately influencing IS continuance intention. Finally, we discuss the theoretical and practical implications of the expanded model."
"en" => "This study presents two extensions to the two‐stage expectation‐confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the context of transactional systems that involve transmission of personal and sensitive information and include trust as a key contextual belief in the model. To test the expanded IS continuance model, we conducted a longitudinal field study of 3159 Hong Kong citizens across two electronic government (e‐government) technologies that enable citizens' access to government services. In general, the results support the expanded model that provides a rich understanding of the changes in the pre‐usage beliefs and attitudes through the emergent constructs of disconfirmation and satisfaction, ultimately influencing IS continuance intention. Finally, we discuss the theoretical and practical implications of the expanded model."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
8 => Essec\Faculty\Model\Contribution {#2251
#_index: "academ_contributions"
#_id: "10452"
#_source: array:18 [
"id" => "10452"
"slug" => "designing-e-government-services-key-service-attributes-and-citizens-preference-structures"
"yearMonth" => "2012-01"
"year" => "2012"
"title" => "Designing E-Government Services: Key Service Attributes and Citizens' Preference Structures"
"description" => "VENKATESH, V., CHAN, F. et THONG, J.Y.L. (2012). Designing E-Government Services: Key Service Attributes and Citizens' Preference Structures. <i>Journal of Operations Management</i>, 30(43862), pp. 116-133."
"authors" => array:3 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "VENKATESH Viswanath"
]
2 => array:1 [
"name" => "THONG James Y.L."
]
]
"ouvrage" => ""
"keywords" => array:6 [
0 => "IT service management and design"
1 => "Technology-based self-services"
2 => "Public management"
3 => "Service attributes"
4 => "Web survey"
5 => "Conjoint experiment"
]
"updatedAt" => "2021-07-13 14:31:35"
"publicationUrl" => "https://www.sciencedirect.com/science/article/abs/pii/S0272696311001100"
"publicationInfo" => array:3 [
"pages" => "116-133"
"volume" => "30"
"number" => "43862"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "Advances in Internet technologies have led to the popularity of technology-based self-services, with the design of such services becoming increasingly important. Using technology-based services in the public sector as the setting, we identified the key service attributes driving adoption and use of transactional e-government services, and citizens’ preference structures across these attributes. After identifying four key attributes, i.e., usability, computer resource requirement, technical support provision and security provision, we conducted a Web-based survey and a conjoint experiment among 2465 citizens. In a two-stage Web-based survey, citizens reported their perceptions about a smartcard technology for transactional e-government services before use, and their use and satisfaction 4 months later. Results showed that the key attributes (noted above) influenced citizens’ intentions, subsequent use and satisfaction. In the conjoint experiment, citizens reported their preferences for key service attributes for two transactional e-government services. Further, a cluster analysis uncovered four distinct citizen segments, i.e., balanced, usability-focused, risk-conscious and resource-conservative, that can inform efforts in designing e-government services. A post hoc analysis confirmed the appropriateness of the market segmentation in understanding citizens’ adoption and use of transactional e-government services."
"en" => "Advances in Internet technologies have led to the popularity of technology-based self-services, with the design of such services becoming increasingly important. Using technology-based services in the public sector as the setting, we identified the key service attributes driving adoption and use of transactional e-government services, and citizens’ preference structures across these attributes. After identifying four key attributes, i.e., usability, computer resource requirement, technical support provision and security provision, we conducted a Web-based survey and a conjoint experiment among 2465 citizens. In a two-stage Web-based survey, citizens reported their perceptions about a smartcard technology for transactional e-government services before use, and their use and satisfaction 4 months later. Results showed that the key attributes (noted above) influenced citizens’ intentions, subsequent use and satisfaction. In the conjoint experiment, citizens reported their preferences for key service attributes for two transactional e-government services. Further, a cluster analysis uncovered four distinct citizen segments, i.e., balanced, usability-focused, risk-conscious and resource-conservative, that can inform efforts in designing e-government services. A post hoc analysis confirmed the appropriateness of the market segmentation in understanding citizens’ adoption and use of transactional e-government services."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
9 => Essec\Faculty\Model\Contribution {#2252
#_index: "academ_contributions"
#_id: "10794"
#_source: array:18 [
"id" => "10794"
"slug" => "childrens-internet-addiction-family-to-work-conflict-and-job-outcomes-a-study-of-parent-child-dyads"
"yearMonth" => "2019-09"
"year" => "2019"
"title" => "Children’s Internet Addiction, Family-To-Work Conflict, and Job Outcomes: A Study of Parent–Child Dyads"
"description" => "VENKATESH, V., SYKES, T.A., CHAN, F., THONG, J.Y.L. et HU, P.J.H. (2019). Children’s Internet Addiction, Family-To-Work Conflict, and Job Outcomes: A Study of Parent–Child Dyads. <i>MIS Quarterly</i>, 43(3), pp. 903-927."
"authors" => array:5 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "VENKATESH Viswanath"
]
2 => array:1 [
"name" => "SYKES Tracy Ann"
]
3 => array:1 [
"name" => "THONG James Y. L."
]
4 => array:1 [
"name" => "HU Paul J. H."
]
]
"ouvrage" => ""
"keywords" => array:8 [
0 => "family-to-work conflict"
1 => "Internet addiction"
2 => "parent-child attachment"
3 => "parent-child dyads"
4 => "job satisfaction"
5 => "organizational commitment"
6 => "work exhaustion"
7 => "dark side of IT"
]
"updatedAt" => "2021-09-24 10:33:27"
"publicationUrl" => "https://www.researchgate.net/publication/335729637_Children's_Internet_Addiction_Family-to-Work_Conflict_and_Job_Outcomes_A_Study_of_Parent-Child_Dyads"
"publicationInfo" => array:3 [
"pages" => "903-927"
"volume" => "43"
"number" => "3"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This paper examines the role of parenting behaviors in influencing children’s Internet addiction and the consequences of children’s Internet addiction on parents’ job outcomes. First, we draw on attachment theory to theorize that five parenting behaviors (i.e., parental control, monitoring, unstructured time, dissuasion, and rationalization) affect children’s Internet addiction and their effects are moderated by the children’s views of parent–child attachment. Second, we draw on research on the work–family interface to theorize that children’s Internet addiction affects parents’ job outcomes (i.e., job satisfaction, organizational commitment, and work exhaustion) and the effects are mediated by family-to-work conflict. We tested our hypotheses using an integrated research approach that includes quantitative and qualitative data. We conducted an online survey to collect quantitative responses from 776 parent–child dyads. The results of our model showed that the effects of parenting behaviors on children’s Internet addiction, except for dissuasion, were moderated by the children’s views of parent–child attachment. Also, family-to-work conflict mediated the effects of children’s Internet addiction on parents’ job satisfaction, organizational commitment, and work exhaustion. We collected qualitative data via interviews from 50 parents to cross-validate the results from the quantitative study."
"en" => "This paper examines the role of parenting behaviors in influencing children’s Internet addiction and the consequences of children’s Internet addiction on parents’ job outcomes. First, we draw on attachment theory to theorize that five parenting behaviors (i.e., parental control, monitoring, unstructured time, dissuasion, and rationalization) affect children’s Internet addiction and their effects are moderated by the children’s views of parent–child attachment. Second, we draw on research on the work–family interface to theorize that children’s Internet addiction affects parents’ job outcomes (i.e., job satisfaction, organizational commitment, and work exhaustion) and the effects are mediated by family-to-work conflict. We tested our hypotheses using an integrated research approach that includes quantitative and qualitative data. We conducted an online survey to collect quantitative responses from 776 parent–child dyads. The results of our model showed that the effects of parenting behaviors on children’s Internet addiction, except for dissuasion, were moderated by the children’s views of parent–child attachment. Also, family-to-work conflict mediated the effects of children’s Internet addiction on parents’ job satisfaction, organizational commitment, and work exhaustion. We collected qualitative data via interviews from 50 parents to cross-validate the results from the quantitative study."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
10 => Essec\Faculty\Model\Contribution {#2253
#_index: "academ_contributions"
#_id: "11098"
#_source: array:18 [
"id" => "11098"
"slug" => "how-agile-software-development-methods-reduce-work-exhaustion-insights-on-role-perceptions-and-organizational-skills"
"yearMonth" => "2020-07"
"year" => "2020"
"title" => "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills"
"description" => "VENKATESH, V., THONG, J.Y.L., CHAN, F., HOEHLE, H. et SPOHRER, K. (2020). How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills. <i>Information Systems Journal</i>, 30(4), pp. 733-761."
"authors" => array:5 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "VENKATESH Viswanath"
]
2 => array:1 [
"name" => "THONG James Y. L."
]
3 => array:1 [
"name" => "HOEHLE Hartmut"
]
4 => array:1 [
"name" => "SPOHRER Kai"
]
]
"ouvrage" => ""
"keywords" => array:9 [
0 => "Agile methods"
1 => "systems development"
2 => "XP"
3 => "job demand-control model"
4 => "role conflict"
5 => "role ambiguity"
6 => "work exhaustion"
7 => "organizational skills"
8 => "random coefficient modeling"
]
"updatedAt" => "2021-09-24 10:33:27"
"publicationUrl" => "https://doi.org/10.1111/isj.12282"
"publicationInfo" => array:3 [
"pages" => "733-761"
"volume" => "30"
"number" => "4"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "Agile methods are widely used in the software industry as a way to more rapidly develop and deliver new software. They define iterative work processes, advocate self‐organization and openness for change, and prescribe how software developers interact with each other and external stakeholders. Despite their popularity, it is unclear how agile methods influence work exhaustion in software developers and how developer skills play into this effect."
"en" => "Agile methods are widely used in the software industry as a way to more rapidly develop and deliver new software. They define iterative work processes, advocate self‐organization and openness for change, and prescribe how software developers interact with each other and external stakeholders. Despite their popularity, it is unclear how agile methods influence work exhaustion in software developers and how developer skills play into this effect."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
11 => Essec\Faculty\Model\Contribution {#2254
#_index: "academ_contributions"
#_id: "11099"
#_source: array:18 [
"id" => "11099"
"slug" => "drivers-and-inhibitors-of-internet-privacy-concern-a-multidimensional-development-theory-perspective"
"yearMonth" => "2021-06"
"year" => "2021"
"title" => "Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective"
"description" => "HONG, W., CHAN, F. et THONG, J.Y.L. (2021). Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective. <i>Journal of Business Ethics</i>, 168, pp. 539-564."
"authors" => array:3 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "HONG Weiyin"
]
2 => array:1 [
"name" => "THONG James Y. L."
]
]
"ouvrage" => ""
"keywords" => array:5 [
0 => "Internet privacy concern"
1 => "Multidimensional development theory"
2 => "Individual factors"
3 => "Information management"
4 => "Interaction management"
]
"updatedAt" => "2021-09-24 10:33:27"
"publicationUrl" => "https://doi.org/10.1007/s10551-019-04237-1"
"publicationInfo" => array:3 [
"pages" => "539-564"
"volume" => "168"
"number" => null
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This paper investigates the drivers and inhibitors of Internet privacy concern. Applying the Multidimensional Development Theory to the online environment, we identify the important factors under four dimensions—i.e., environmental, individual, information management, and interaction management."
"en" => "This paper investigates the drivers and inhibitors of Internet privacy concern. Applying the Multidimensional Development Theory to the online environment, we identify the important factors under four dimensions—i.e., environmental, individual, information management, and interaction management."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
12 => Essec\Faculty\Model\Contribution {#2255
#_index: "academ_contributions"
#_id: "11227"
#_source: array:18 [
"id" => "11227"
"slug" => "service-design-and-citizen-satisfaction-with-e%e2%80%90government-services-a-multidimensional-perspective"
"yearMonth" => "2021-09"
"year" => "2021"
"title" => "Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective"
"description" => "CHAN, F., THONG, J.Y.L., BROWN, S.A. et VENKATESH, V. (2021). Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective. <i>Public Administration Review</i>, 81(5), pp. 874-894."
"authors" => array:4 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "THONG James Y. L."
]
2 => array:1 [
"name" => "BROWN Susan A."
]
3 => array:1 [
"name" => "VENKATESH Viswanath"
]
]
"ouvrage" => ""
"keywords" => []
"updatedAt" => "2024-10-31 13:51:19"
"publicationUrl" => "https://doi.org/10.1111/puar.13308"
"publicationInfo" => array:3 [
"pages" => "874-894"
"volume" => "81"
"number" => "5"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) perceptions of a core service—accuracy, completeness, self‐service capability, and convenience; (2) perceptions of facilitating services—accessibility, privacy protection, security protection, and user support; and (3) perceptions of supporting services—personalization capability and transparency. We tested our research model using data from a two‐stage survey of 3,065 users of three e‐government services. The results showed that all design characteristics contributed to their respective service perceptions that influenced perceived service quality that in turn influenced citizen satisfaction. The finding of a three‐way interaction among the service perceptions supported their complementary role in influencing perceived service quality."
"en" => "This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) perceptions of a core service—accuracy, completeness, self‐service capability, and convenience; (2) perceptions of facilitating services—accessibility, privacy protection, security protection, and user support; and (3) perceptions of supporting services—personalization capability and transparency. We tested our research model using data from a two‐stage survey of 3,065 users of three e‐government services. The results showed that all design characteristics contributed to their respective service perceptions that influenced perceived service quality that in turn influenced citizen satisfaction. The finding of a three‐way interaction among the service perceptions supported their complementary role in influencing perceived service quality."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
13 => Essec\Faculty\Model\Contribution {#2256
#_index: "academ_contributions"
#_id: "12213"
#_source: array:18 [
"id" => "12213"
"slug" => "customers-tolerance-for-validation-in-omnichannel-retail-stores"
"yearMonth" => "2018-03"
"year" => "2018"
"title" => "Customers’ tolerance for validation in omnichannel retail stores"
"description" => "HOEHLE, H., ALOYSIUS, J.A., CHAN, F. et VENKATESH, V. (2018). Customers’ tolerance for validation in omnichannel retail stores. <i>The International Journal of Logistics Management</i>, 29(2), pp. 704-722."
"authors" => array:4 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "HOEHLE Hartmut"
]
2 => array:1 [
"name" => "ALOYSIUS John A."
]
3 => array:1 [
"name" => "VENKATESH Viswanath"
]
]
"ouvrage" => ""
"keywords" => array:1 [
0 => """
North America, Survey, Information technology, Omnichannel, Retail logistics\n
Paper type Research paper
"""
]
"updatedAt" => "2021-09-24 10:33:27"
"publicationUrl" => "https://www.emerald.com/insight/content/doi/10.1108/IJLM-08-2017-0219/full/html"
"publicationInfo" => array:3 [
"pages" => "704-722"
"volume" => "29"
"number" => "2"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "Mobile technologies are increasingly used as a data source to enable big data analytics that enable inventory control and logistics planning for omnichannel businesses. The purpose of this paper is to focus on the use of mobile technologies to facilitate customers’ shopping in physical retail stores and associated implementation challenges."
"en" => "Mobile technologies are increasingly used as a data source to enable big data analytics that enable inventory control and logistics planning for omnichannel businesses. The purpose of this paper is to focus on the use of mobile technologies to facilitate customers’ shopping in physical retail stores and associated implementation challenges."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
14 => Essec\Faculty\Model\Contribution {#2257
#_index: "academ_contributions"
#_id: "14603"
#_source: array:18 [
"id" => "14603"
"slug" => "equality-does-not-make-you-happy-effects-of-differentiated-leader-member-exchange-and-team-member-exchange-on-developer-satisfaction-in-agile-development-teams"
"yearMonth" => "2023-09"
"year" => "2023"
"title" => "Equality Does Not Make You Happy: Effects of Differentiated Leader-Member Exchange and Team-Member Exchange on Developer Satisfaction in Agile Development Teams"
"description" => "VENKATESH, V., THONG, J.Y.L., SPOHRER, K., CHAN, F., ARORA, A., HOEHLE, H. et VENKATRAMAN, S. (2023). Equality Does Not Make You Happy: Effects of Differentiated Leader-Member Exchange and Team-Member Exchange on Developer Satisfaction in Agile Development Teams. <i>MIS Quarterly</i>, 47(3), pp. 1239-1270."
"authors" => array:7 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "VENKATESH Viswanath"
]
2 => array:1 [
"name" => "THONG James Y. L."
]
3 => array:1 [
"name" => "SPOHRER Kai"
]
4 => array:1 [
"name" => "ARORA Ankur"
]
5 => array:1 [
"name" => "HOEHLE Hartmut"
]
6 => array:1 [
"name" => "VENKATRAMAN Srinivasan"
]
]
"ouvrage" => ""
"keywords" => array:9 [
0 => "Leader-member exchange differentiation"
1 => "LMX differentiation"
2 => "team-member exchange"
3 => "TMX"
4 => "agile software development"
5 => "developer satisfaction"
6 => "social exchange theory"
7 => "team processes"
8 => "mixed methods"
]
"updatedAt" => "2024-10-31 13:51:19"
"publicationUrl" => "https://misq.umn.edu/equality-does-not-make-you-happy-effects-of-differentiated-leader-member-exchange-and-team-member-exchange-on-developer-satisfaction-in-agile-development-teams.html"
"publicationInfo" => array:3 [
"pages" => "1239-1270"
"volume" => "47"
"number" => "3"
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "Prior work on leadership in information systems development (ISD) teams has assumed that all developers are treated equally by their team leader and ignored the possibility that differentiated leader-member exchange (LMX) may be an important instrument for team leaders to influence self-organizing, agile ISD teams. We conducted a concurrent mixed methods inquiry to understand how LMX differentiation is associated with developer satisfaction in agile ISD teams and through which team processes agile ISD teams address LMX differentiation. We ran a multilevel, multistage survey of 1,894 software developers in 217 teams and an embedded case study of five ISD teams drawing on qualitative data from 40 interviews of developers and team leaders. Two focus groups (one with 10 developers and one with 10 team leaders) helped to substantiate the meta-inferences from the quantitative and qualitative studies. The results showed that LMX differentiation was positively associated with developer satisfaction, especially in teams with high-quality team-member exchange (TMX). We identify three team processes (i.e., collectivization of resources, visible appreciation of privileges, and freeing up leader capacities) that are enacted through agile ISD practices and allow ISD teams to leverage benefits from LMX differentiation for all their members."
"en" => "Prior work on leadership in information systems development (ISD) teams has assumed that all developers are treated equally by their team leader and ignored the possibility that differentiated leader-member exchange (LMX) may be an important instrument for team leaders to influence self-organizing, agile ISD teams. We conducted a concurrent mixed methods inquiry to understand how LMX differentiation is associated with developer satisfaction in agile ISD teams and through which team processes agile ISD teams address LMX differentiation. We ran a multilevel, multistage survey of 1,894 software developers in 217 teams and an embedded case study of five ISD teams drawing on qualitative data from 40 interviews of developers and team leaders. Two focus groups (one with 10 developers and one with 10 team leaders) helped to substantiate the meta-inferences from the quantitative and qualitative studies. The results showed that LMX differentiation was positively associated with developer satisfaction, especially in teams with high-quality team-member exchange (TMX). We identify three team processes (i.e., collectivization of resources, visible appreciation of privileges, and freeing up leader capacities) that are enacted through agile ISD practices and allow ISD teams to leverage benefits from LMX differentiation for all their members."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
15 => Essec\Faculty\Model\Contribution {#2258
#_index: "academ_contributions"
#_id: "14862"
#_source: array:18 [
"id" => "14862"
"slug" => "why-equal-treatment-falls-short-leadership-dynamics-in-agile-teams"
"yearMonth" => "2024-06"
"year" => "2024"
"title" => "Why equal treatment falls short: Leadership dynamics in agile teams"
"description" => "CHAN, F. (2024). Why equal treatment falls short: Leadership dynamics in agile teams. <i>ESSEC Knowledge</i>."
"authors" => array:1 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
]
"ouvrage" => ""
"keywords" => array:5 [
0 => "leadership"
1 => "management"
2 => "teamwork"
3 => "job satisfaction"
4 => "agile teams"
]
"updatedAt" => "2024-10-31 13:51:19"
"publicationUrl" => "https://knowledge.essec.edu/en/leadership/leadership-dynamic-agile-teams.html"
"publicationInfo" => array:3 [
"pages" => null
"volume" => null
"number" => "June"
]
"type" => array:2 [
"fr" => "Articles ou vidéos de vulgarisation"
"en" => "Press article, video or other popular media"
]
"support_type" => array:2 [
"fr" => "Presse"
"en" => "Press"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "This research examines the pivotal role of leadership in information systems development (ISD) teams, emphasizing the critical influence of team leaders on developer satisfaction and the broader implications for software company performance. The advent of agile ISD methodologies, such as Extreme Programming and Scrum, has necessitated a shift in leadership behaviors. The traditional model of formal and hierarchical control gives way to an agile model that advocates self-organization, collaboration, and the provision of feedback through intensive coaching. This shift raises challenges regarding team leaders’ management of interpersonal relationships within teams, particularly in balancing the varying needs of team members and the allocation of limited leadership resources."
"en" => "This research examines the pivotal role of leadership in information systems development (ISD) teams, emphasizing the critical influence of team leaders on developer satisfaction and the broader implications for software company performance. The advent of agile ISD methodologies, such as Extreme Programming and Scrum, has necessitated a shift in leadership behaviors. The traditional model of formal and hierarchical control gives way to an agile model that advocates self-organization, collaboration, and the provision of feedback through intensive coaching. This shift raises challenges regarding team leaders’ management of interpersonal relationships within teams, particularly in balancing the varying needs of team members and the allocation of limited leadership resources."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
16 => Essec\Faculty\Model\Contribution {#2259
#_index: "academ_contributions"
#_id: "15235"
#_source: array:18 [
"id" => "15235"
"slug" => "design-characteristics-and-service-experience-with-e-government-services-a-public-value-perspective"
"yearMonth" => "2025-02"
"year" => "2025"
"title" => "Design characteristics and service experience with e-government services: A public value perspective"
"description" => "CHAN, F., THONG, J.Y.L., BROWN, S.A. et VENKATESH, V. (2025). Design characteristics and service experience with e-government services: A public value perspective. <i>International Journal of Information Management</i>, 80, pp. 102834."
"authors" => array:4 [
0 => array:3 [
"name" => "CHAN Frank"
"bid" => "B00536868"
"slug" => "chan-frank"
]
1 => array:1 [
"name" => "Thong James Y.L."
]
2 => array:1 [
"name" => "Brown Susan A."
]
3 => array:1 [
"name" => "Venkatesh Viswanath"
]
]
"ouvrage" => ""
"keywords" => array:6 [
0 => "E-government"
1 => "Public value"
2 => "UTAUT"
3 => "Service design"
4 => "Service quality"
5 => "Continuance intention"
]
"updatedAt" => "2024-10-01 01:01:37"
"publicationUrl" => "https://doi.org/10.1016/j.ijinfomgt.2024.102834"
"publicationInfo" => array:3 [
"pages" => "102834"
"volume" => "80"
"number" => ""
]
"type" => array:2 [
"fr" => "Articles"
"en" => "Journal articles"
]
"support_type" => array:2 [
"fr" => "Revue scientifique"
"en" => "Scientific journal"
]
"countries" => array:2 [
"fr" => null
"en" => null
]
"abstract" => array:2 [
"fr" => "We propose a model that explains how e-government service design characteristics influence citizens’ service experience. Drawing on the public value perspective, we define four categories of e-government impacts and identify their corresponding design characteristics: (1) capability—accuracy and completeness; (2) interactions—accessibility and self-service capability; (3) orientation—user support and personalization capability; and (4) value distribution—privacy protection. We propose that citizens’ perceptions of the design characteristics affect four core technology beliefs—i.e., performance expectancy, effort expectancy, facilitating conditions, and trust—that in turn affect two service experience outcomes—i.e., perceived service quality and continuance intention. We tested our model in a two-stage survey of 2623 users of two e-government services—i.e., an e-government portal and an online appointment booking service. The results showed that citizens’ perceptions of the design characteristics predict the core technology beliefs that in turn predict perceived service quality and eventually continuance intention. Further mediation analyses showed that the core technology beliefs significantly mediate the effects of design characteristics on perceived service quality, but with different patterns of full and partial mediation across the two services. These findings contribute to understanding the underlying mechanisms through which service design characteristics influence service experience. We discuss the theoretical and practical implications on e-government service design and delivery."
"en" => "We propose a model that explains how e-government service design characteristics influence citizens’ service experience. Drawing on the public value perspective, we define four categories of e-government impacts and identify their corresponding design characteristics: (1) capability—accuracy and completeness; (2) interactions—accessibility and self-service capability; (3) orientation—user support and personalization capability; and (4) value distribution—privacy protection. We propose that citizens’ perceptions of the design characteristics affect four core technology beliefs—i.e., performance expectancy, effort expectancy, facilitating conditions, and trust—that in turn affect two service experience outcomes—i.e., perceived service quality and continuance intention. We tested our model in a two-stage survey of 2623 users of two e-government services—i.e., an e-government portal and an online appointment booking service. The results showed that citizens’ perceptions of the design characteristics predict the core technology beliefs that in turn predict perceived service quality and eventually continuance intention. Further mediation analyses showed that the core technology beliefs significantly mediate the effects of design characteristics on perceived service quality, but with different patterns of full and partial mediation across the two services. These findings contribute to understanding the underlying mechanisms through which service design characteristics influence service experience. We discuss the theoretical and practical implications on e-government service design and delivery."
]
"authors_fields" => array:2 [
"fr" => "Systèmes d'Information, Data Analytics et Opérations"
"en" => "Information Systems, Data Analytics and Operations"
]
"indexedAt" => "2024-12-21T15:21:45.000Z"
]
+lang: "en"
+"_type": "_doc"
+"_score": 6.5274625
+"parent": null
}
]
"avatar" => "https://faculty.essec.edu/wp-content/uploads/avatars/B00536868.jpg"
"contributionCounts" => 17
"personalLinks" => array:2 [
0 => "<a href="https://orcid.org/0000-0001-9301-7634" target="_blank">ORCID</a>"
1 => "<a href="https://scholar.google.com/citations?user=T4P9lBwAAAAJ" target="_blank">Google scholar</a>"
]
"docTitle" => "Frank CHAN"
"docSubtitle" => "Professor"
"docDescription" => "Department: Information Systems, Data Analytics and Operations<br>Campus de Cergy"
"docType" => "cv"
"docPreview" => "<img src="https://faculty.essec.edu/wp-content/uploads/avatars/B00536868.jpg"><span><span>Frank CHAN</span><span>B00536868</span></span>"
"academ_cv_info" => ""
]
#_index: "academ_cv"
+lang: "en"
+"_type": "_doc"
+"_score": 5.0369525
+"parent": null
}
