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Book chapters (2010), Nouvelles perspectives en management de la diversité, Éditions Management et Société (EMS), pp. 177-196

Luxe, calme et volupté… rime avec diversité ? Invitation au voyage à travers les discours des grands groupes hôteliers

This paper explores why and how hotel chains communicate their diversity management strategies via their corporate websites. Due to today’s socio-demographic changes it is vital for any hotel employer to promote and communicate internally and externally his workforce diversity related activities and engagement in integrating employees with diverse backgrounds. At the same time, hotel employers need to put more emphasis on measuring the outcomes and effectiveness of their diversity related actions.

POINT, S. and GRÖSCHL, S. (2010). Luxe, calme et volupté… rime avec diversité ? Invitation au voyage à travers les discours des grands groupes hôteliers. In: Nouvelles perspectives en management de la diversité. 1st ed. Éditions Management et Société (EMS), pp. 177-196.

Keywords : #Communication, #Industrie-hôtelière, #Management-de-la-diversité