In this paper, I investigate the determinants of outsourcing success. Four determinants are studied: (1) closeness to the "core business", (2) external uncertainty, (3) contractual quality and (4) relational quality. The results of the empirical study suggest that outsourcing success is primarily determined by the way vendors are managed.
BARTHELEMY, J. (2004). La performance des opérations d'externalisation : une analyse empirique des déterminants. Economies et Sociétés, pp. 1737-1757.