Essec\Faculty\Model\Contribution {#2216
  #_index: "academ_contributions"
  #_id: "2620"
  #_source: array:26 [
    "id" => "2620"
    "slug" => "the-determinants-of-approval-of-online-consumer-revenge"
    "yearMonth" => "2018-03"
    "year" => "2018"
    "title" => "The Determinants of Approval of Online Consumer Revenge"
    "description" => "DE CAMPOS RIBEIRO, G., BUTORI, R. et LE NAGARD, E. (2018). The Determinants of Approval of Online Consumer Revenge. <i>Journal of Business Research</i>, 88, pp. 212-221."
    "authors" => array:3 [
      0 => array:3 [
        "name" => "LE NAGARD Emmanuelle"
        "bid" => "B00000304"
        "slug" => "le-nagard-emmanuelle"
      ]
      1 => array:1 [
        "name" => "DE CAMPOS RIBEIRO G."
      ]
      2 => array:1 [
        "name" => "BUTORI Raphaëlle"
      ]
    ]
    "ouvrage" => ""
    "keywords" => array:5 [
      0 => "Attribution de la faute"
      1 => "Bouche à oreille électronique"
      2 => "Empathie situationnelle"
      3 => "Insatisfaction"
      4 => "Vengeance du consommateur"
    ]
    "updatedAt" => "2021-09-24 10:33:27"
    "publicationUrl" => "https://doi.org/10.1016/j.jbusres.2018.03.024"
    "publicationInfo" => array:3 [
      "pages" => "212-221"
      "volume" => "88"
      "number" => null
    ]
    "type" => array:2 [
      "fr" => "Articles"
      "en" => "Journal articles"
    ]
    "support_type" => array:2 [
      "fr" => "Revue scientifique"
      "en" => "Scientific journal"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => """
        Internet est un outil particulièrement puissant pour diffuser des messages vindicatifs de clients très insatisfaits qui souhaitent nuire à la réputation des entreprises. Cet article vise à identifier les déterminants de l'approbation par un tiers d'un message vindicatif en ligne et à\n
        évaluer l'impact de cette approbation sur leur intention de transmettre le message à d'autres internautes. Nous conduisons trois études pour montrer que 1) l'approbation par le spectateur du message vindicatif explique son intention de le transmettre, 2) l'approbation du message n'est liée ni à l'équilibre entre le préjudice initial subi par la vengeance\n
        consommateur et les conséquences de sa vengeance sur l'entreprise, ni à la présence d'excuses; il est lié à l'empathie des consommateurs vis-à-vis du vengeur et leur attribution de la faute à l'entreprise ainsi que leur expérience d'achat précédente.
        """
      "en" => """
        Because of its audience and ease of use, the Internet is a particularly powerful tool for spreading the vindictive messages of highly unsatisfied customers who wish to harm companies' reputations.\n
        This article aims to identify the determinants of bystanders' approval of an online vindictive message and to assess the impact of this approval on their intention to forward the message to other Internet users. We conduct three studies to show that 1) bystanders' approval of the vindictive message explains their intention to forward it, 2) the approval of the message is related neither to the balance between the initial harm suffered by the avenging consumer and the consequences of his/her revenge on the company, nor to the presence of apologies from the company; rather it is related to bystander consumers' empathy with the avenger and their attribution of blame to the company as well as \n
        their previous purchasing experience.
        """
    ]
    "authors_fields" => array:2 [
      "fr" => "Marketing"
      "en" => "Marketing"
    ]
    "indexedAt" => "2024-11-23T07:21:43.000Z"
    "docTitle" => "The Determinants of Approval of Online Consumer Revenge"
    "docSurtitle" => "Journal articles"
    "authorNames" => "<a href="/cv/le-nagard-emmanuelle">LE NAGARD Emmanuelle</a>, DE CAMPOS RIBEIRO G., BUTORI Raphaëlle"
    "docDescription" => "<span class="document-property-authors">LE NAGARD Emmanuelle, DE CAMPOS RIBEIRO G., BUTORI Raphaëlle</span><br><span class="document-property-authors_fields">Marketing</span> | <span class="document-property-year">2018</span>"
    "keywordList" => "<a href="#">Attribution de la faute</a>, <a href="#">Bouche à oreille électronique</a>, <a href="#">Empathie situationnelle</a>, <a href="#">Insatisfaction</a>, <a href="#">Vengeance du consommateur</a>"
    "docPreview" => "<b>The Determinants of Approval of Online Consumer Revenge</b><br><span>2018-03 | Journal articles </span>"
    "docType" => "research"
    "publicationLink" => "<a href="https://doi.org/10.1016/j.jbusres.2018.03.024" target="_blank">The Determinants of Approval of Online Consumer Revenge</a>"
  ]
  +lang: "en"
  +"_type": "_doc"
  +"_score": 9.090506
  +"parent": null
}