Essec\Faculty\Model\Contribution {#2216
  #_index: "academ_contributions"
  #_id: "11752"
  #_source: array:26 [
    "id" => "11752"
    "slug" => "service-innovation-in-direct-banking-leveraging-the-customer-experience"
    "yearMonth" => "2012-01"
    "year" => "2012"
    "title" => "Service Innovation in Direct Banking: Leveraging the Customer Experience"
    "description" => "PAVIE, X. (2012). Service Innovation in Direct Banking: Leveraging the Customer Experience. ESSEC Business School."
    "authors" => array:1 [
      0 => array:3 [
        "name" => "PAVIE Xavier"
        "bid" => "B00176858"
        "slug" => "pavie-xavier"
      ]
    ]
    "ouvrage" => ""
    "keywords" => []
    "updatedAt" => "2021-07-13 14:31:56"
    "publicationUrl" => null
    "publicationInfo" => array:3 [
      "pages" => null
      "volume" => null
      "number" => null
    ]
    "type" => array:2 [
      "fr" => "Etudes de cas déposées"
      "en" => "Published cases"
    ]
    "support_type" => array:2 [
      "fr" => "Editeur"
      "en" => "Publisher"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => null
      "en" => null
    ]
    "authors_fields" => array:2 [
      "fr" => "Management"
      "en" => "Management"
    ]
    "indexedAt" => "2024-12-22T16:21:42.000Z"
    "docTitle" => "Service Innovation in Direct Banking: Leveraging the Customer Experience"
    "docSurtitle" => "Published cases"
    "authorNames" => "<a href="/cv/pavie-xavier">PAVIE Xavier</a>"
    "docDescription" => "<span class="document-property-authors">PAVIE Xavier</span><br><span class="document-property-authors_fields">Management</span> | <span class="document-property-year">2012</span>"
    "keywordList" => ""
    "docPreview" => "<b>Service Innovation in Direct Banking: Leveraging the Customer Experience</b><br><span>2012-01 | Published cases </span>"
    "docType" => "research"
    "publicationLink" => "<a href="#" target="_blank">Service Innovation in Direct Banking: Leveraging the Customer Experience</a>"
  ]
  +lang: "en"
  +"_type": "_doc"
  +"_score": 9.275065
  +"parent": null
}