This paper discusses how research with practitioners can help reconcile the top-down requirements of headquarters with the bottom-up local needs in the context of global information systems. Based on a 12-month canonical action research project that took place at the Chinese branches of a French multinational corporation, our research revealed and addressed workarounds that the Chinese users of a company-wide global enterprise resource planning system had put in place that were not expected nor desired by company headquarters.
MALAURENT, J. et AVISON, D. (2016). Reconciling Global and Local Needs: A Canonical Action Research Project to Deal with Workarounds. Information Systems Journal, 26(3), pp. 227-257.