Essec\Faculty\Model\Contribution {#2216
  #_index: "academ_contributions"
  #_id: "3200"
  #_source: array:26 [
    "id" => "3200"
    "slug" => "linfluence-du-dialogue-sur-les-relations-et-lexperience-client"
    "yearMonth" => "2013-11"
    "year" => "2013"
    "title" => "L'influence du dialogue sur les relations et l'expérience client"
    "description" => "MATHE, H., PAVIE, X., ABRATE, L. et PARANTHOËN, S. (2013). <i>L'influence du dialogue sur les relations et l'expérience client</i>. L'Harmattan, 108 pages."
    "authors" => array:4 [
      0 => array:3 [
        "name" => "PAVIE Xavier"
        "bid" => "B00176858"
        "slug" => "pavie-xavier"
      ]
      1 => array:1 [
        "name" => "MATHE H."
      ]
      2 => array:1 [
        "name" => "ABRATE L."
      ]
      3 => array:1 [
        "name" => "PARANTHOËN S."
      ]
    ]
    "ouvrage" => ""
    "keywords" => array:8 [
      0 => "ADRECI"
      1 => "EDF"
      2 => "GHMF"
      3 => "IBM"
      4 => "La Poste"
      5 => "Relation client"
      6 => "SFR"
      7 => "ZAPPOS"
    ]
    "updatedAt" => "2021-09-06 14:06:32"
    "publicationUrl" => null
    "publicationInfo" => array:3 [
      "pages" => null
      "volume" => null
      "number" => null
    ]
    "type" => array:2 [
      "fr" => "Livres"
      "en" => "Books"
    ]
    "support_type" => array:2 [
      "fr" => "Editeur"
      "en" => "Publisher"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => "Le propos de ce livre est de comprendre la relation client dans une dimension à la fois stratégique et opérationnelle autour de la notion fondamentale du dialogue."
      "en" => "Le propos de ce livre est de comprendre la relation client dans une dimension à la fois stratégique et opérationnelle autour de la notion fondamentale du dialogue."
    ]
    "authors_fields" => array:2 [
      "fr" => "Management"
      "en" => "Management"
    ]
    "indexedAt" => "2024-12-22T15:21:43.000Z"
    "docTitle" => "L'influence du dialogue sur les relations et l'expérience client"
    "docSurtitle" => "Books"
    "authorNames" => "<a href="/cv/pavie-xavier">PAVIE Xavier</a>, MATHE H., ABRATE L., PARANTHOËN S."
    "docDescription" => "<span class="document-property-authors">PAVIE Xavier, MATHE H., ABRATE L., PARANTHOËN S.</span><br><span class="document-property-authors_fields">Management</span> | <span class="document-property-year">2013</span>"
    "keywordList" => "<a href="#">ADRECI</a>, <a href="#">EDF</a>, <a href="#">GHMF</a>, <a href="#">IBM</a>, <a href="#">La Poste</a>, <a href="#">Relation client</a>, <a href="#">SFR</a>, <a href="#">ZAPPOS</a>"
    "docPreview" => "<b>L'influence du dialogue sur les relations et l'expérience client</b><br><span>2013-11 | Books </span>"
    "docType" => "research"
    "publicationLink" => "<a href="#" target="_blank">L'influence du dialogue sur les relations et l'expérience client</a>"
  ]
  +lang: "en"
  +"_type": "_doc"
  +"_score": 8.957939
  +"parent": null
}