Year
2001
Abstract
A performance indicator is an interpretation tool, a sens building sign, which lied at centre of a triangle made of the collective author, strategy translated into objectives (intentionality) and the action process (action experience).
LORINO, P. (2001). La performance et ses indicateurs. Eléments de définition. Dans: Indicateurs de performance. 1st ed. Hermès Sciences, Lavoisier, pp. 23-28.