This chapter criticizes the individualistic and technical approaches to competence. It argues that competence is inherently collective and situated in an organization. It defines the notion of “organizational scenario” to connect collective and individual competences. It presents an approach to competence management based on the reflexive appraisal of their own cross functional activity by the community of actors themselves, in a customer oriented perspective.
LORINO, P. (2013). La gestion stratégique des compétences : un changement de paradigme. Dans: La SNCF en réflexion. Ouverture à la recherche et débats. 1st ed. L’Harmattan, pp. 109-122.