Corporate evolution draws the firm towards cross-functional management of virtual objects by using symbolic languages. Cross-functional collective learning becomes more and more important, which makes the distinction between manufacturing and the service industry less and less relevant : a kind of “abstract industry” is emerging.
LORINO, P. (1994). Industrie et services : la fin d’une frontière. Dans: Les polytechniciens dans le siècle – 1894-1994. 1st ed. Dunod, pp. 219-229.