Essec\Faculty\Model\Contribution {#2220
  #_index: "academ_contributions"
  #_id: "16701"
  #_source: array:26 [
    "id" => 16701
    "slug" => "16701-hotellerie-restauration-comment-le-client-roi-mine-la-reconnaissance-des-employes"
    "yearMonth" => "2023-10"
    "year" => 2023
    "title" => "Hôtellerie-restauration : comment le client-roi mine la reconnaissance des employés"
    "description" => "BHATNAGAR, K., CAYLA, J., FUSCHILLO, G. et DION, D. (2023). Hôtellerie-restauration : comment le client-roi mine la reconnaissance des employés. <i>The Conversation</i>."
    "authors" => array:6 [
      0 => array:3 [
        "name" => "DION Delphine"
        "bid" => "B00656347"
        "slug" => "dion-delphine"
      ]
      1 => array:1 [
        "name" => "Bhatnagar Kushagra"
      ]
      2 => array:1 [
        "name" => "Cayla Julien"
      ]
      3 => array:1 [
        "name" => "Fuschillo Gregorio"
      ]
      4 => array:1 [
        "name" => "Lieurade Thibault"
      ]
      5 => array:1 [
        "name" => "David Timothée"
      ]
    ]
    "ouvrage" => ""
    "keywords" => array:8 [
      0 => "travail"
      1 => "restaurants"
      2 => "Services"
      3 => "reconnaissance"
      4 => "relation client"
      5 => "hôtellerie"
      6 => "clients"
      7 => "pénurie de main d'œuvre"
    ]
    "updatedAt" => "2026-07-13 10:31:05"
    "publicationUrl" => "https://doi.org/10.64628/AAK.h96ny5j6g"
    "publicationInfo" => array:3 [
      "pages" => ""
      "volume" => ""
      "number" => ""
    ]
    "type" => array:2 [
      "fr" => "Articles ou vidéos de vulgarisation"
      "en" => "Press article, video or other popular media"
    ]
    "support_type" => array:2 [
      "fr" => "Presse"
      "en" => "Press"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => ""
      "en" => ""
    ]
    "authors_fields" => array:2 [
      "fr" => "Marketing"
      "en" => "Marketing"
    ]
    "indexedAt" => "2026-07-13T23:23:31.000Z"
    "docTitle" => "Hôtellerie-restauration : comment le client-roi mine la reconnaissance des employés"
    "docSurtitle" => "Press article, video or other popular media"
    "authorNames" => "<a href="/cv/dion-delphine">DION Delphine</a>, Bhatnagar Kushagra, Cayla Julien, Fuschillo Gregorio, Lieurade Thibault, David Timothée"
    "docDescription" => "<span class="document-property-authors">DION Delphine, Bhatnagar Kushagra, Cayla Julien, Fuschillo Gregorio, Lieurade Thibault, David Timothée</span><br><span class="document-property-authors_fields">Marketing</span> | <span class="document-property-year">2023</span>"
    "keywordList" => "<a href="#">travail</a>, <a href="#">restaurants</a>, <a href="#">Services</a>, <a href="#">reconnaissance</a>, <a href="#">relation client</a>, <a href="#">hôtellerie</a>, <a href="#">clients</a>, <a href="#">pénurie de main d'œuvre</a>"
    "docPreview" => "<b>Hôtellerie-restauration : comment le client-roi mine la reconnaissance des employés</b><br><span>2023-10 | Press article, video or other popular media </span>"
    "docType" => "research"
    "publicationLink" => "<a href="https://doi.org/10.64628/AAK.h96ny5j6g" target="_blank">Hôtellerie-restauration : comment le client-roi mine la reconnaissance des employés</a>"
  ]
  +lang: "en"
  +"_score": 9.022725
  +"parent": null
}