Essec\Faculty\Model\Contribution {#2233
  #_index: "academ_contributions"
  #_id: "1804"
  #_source: array:26 [
    "id" => "1804"
    "slug" => "les-dimensions-oubliees-de-la-relation-du-client"
    "yearMonth" => "1998-01"
    "year" => "1998"
    "title" => "Les dimensions oubliées de la relation du client"
    "description" => "THEVENET, M. (1998). Les dimensions oubliées de la relation du client. <i>Education Permanente</i>."
    "authors" => array:1 [
      0 => array:3 [
        "name" => "THEVENET Maurice"
        "bid" => "B00000494"
        "slug" => "thevenet-maurice"
      ]
    ]
    "ouvrage" => ""
    "keywords" => []
    "updatedAt" => "2021-07-13 14:30:34"
    "publicationUrl" => null
    "publicationInfo" => array:3 [
      "pages" => null
      "volume" => null
      "number" => null
    ]
    "type" => array:2 [
      "fr" => "Articles"
      "en" => "Journal articles"
    ]
    "support_type" => array:2 [
      "fr" => "Revue professionnelle"
      "en" => "Professional journal"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => "La relation entre l'employé et le client est au centre du service. L'article explore les hypothèses implicites des démarches visant à développer le service. Il met en évidence l'insuffisante prise en compte des théories des relations humaines et du comportement organisationnel dans les démarches d'amélioration du service."
      "en" => "The relationship between the employee and the customer is the core of service. The article explores the implicit assumptions of approaches which aim at developing a better service. It describes a lack of concern for human relations and organizational behaviour theories."
    ]
    "authors_fields" => array:2 [
      "fr" => "Management"
      "en" => "Management"
    ]
    "indexedAt" => "2024-12-21T14:21:48.000Z"
    "docTitle" => "Les dimensions oubliées de la relation du client"
    "docSurtitle" => "Articles"
    "authorNames" => "<a href="/cv/thevenet-maurice">THEVENET Maurice</a>"
    "docDescription" => "<span class="document-property-authors">THEVENET Maurice</span><br><span class="document-property-authors_fields">Management</span> | <span class="document-property-year">1998</span>"
    "keywordList" => ""
    "docPreview" => "<b>Les dimensions oubliées de la relation du client</b><br><span>1998-01 | Articles </span>"
    "docType" => "research"
    "publicationLink" => "<a href="#" target="_blank">Les dimensions oubliées de la relation du client</a>"
  ]
  +lang: "fr"
  +"_type": "_doc"
  +"_score": 9.039552
  +"parent": null
}