Essec\Faculty\Model\Contribution {#2233
  #_index: "academ_contributions"
  #_id: "3352"
  #_source: array:26 [
    "id" => "3352"
    "slug" => "le-client-est-roi"
    "yearMonth" => "2008-01"
    "year" => "2008"
    "title" => "Le client est roi"
    "description" => "DONADA, C. et NOGATCHEWSKI, G. (2008). Le client est roi. Dans: <i>Petit briéviaire des idées reçues en management</i>. 1st ed. La Découverte, pp. 68-77."
    "authors" => array:2 [
      0 => array:3 [
        "name" => "DONADA Carole"
        "bid" => "B00000161"
        "slug" => "donada-carole"
      ]
      1 => array:1 [
        "name" => "NOGATCHEWSKI G."
      ]
    ]
    "ouvrage" => "Petit briéviaire des idées reçues en management"
    "keywords" => []
    "updatedAt" => "2021-09-06 14:06:32"
    "publicationUrl" => null
    "publicationInfo" => array:3 [
      "pages" => "68-77"
      "volume" => null
      "number" => null
    ]
    "type" => array:2 [
      "fr" => "Chapitres"
      "en" => "Book chapters"
    ]
    "support_type" => array:2 [
      "fr" => "Editeur"
      "en" => "Publisher"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => "Cet article présente le dogme de l'idée reçue selon laquelle « le client est le roi » dans notre économie de marché. Il examine la manière dont les entreprises s'organisent et fomentent des dispositifs pour « servir » le client-roi. Il explore ensuite les principales conséquences de ces dispositifs et, en particulier, leurs coûts économiques et sociaux pour des individus à qui on a fait croire qu'ils étaient rois."
      "en" => "This article presents the dogma of the received idea according to which "the customer is the boss" in our market economy. It examines how companies get organized and stir up devices "to serve" customer-boss. It investigates then the main consequences of these devices and, in particular, their economic and social costs for individuals whom we persuaded that they were the boss."
    ]
    "authors_fields" => array:2 [
      "fr" => "Management"
      "en" => "Management"
    ]
    "indexedAt" => "2024-11-21T08:21:48.000Z"
    "docTitle" => "Le client est roi"
    "docSurtitle" => "Chapitres"
    "authorNames" => "<a href="/cv/donada-carole">DONADA Carole</a>, NOGATCHEWSKI G."
    "docDescription" => "<span class="document-property-authors">DONADA Carole, NOGATCHEWSKI G.</span><br><span class="document-property-authors_fields">Management</span> | <span class="document-property-year">2008</span>"
    "keywordList" => ""
    "docPreview" => "<b>Le client est roi</b><br><span>2008-01 | Chapitres </span>"
    "docType" => "research"
    "publicationLink" => "<a href="#" target="_blank">Le client est roi</a>"
  ]
  +lang: "fr"
  +"_type": "_doc"
  +"_score": 9.194345
  +"parent": null
}