Reconciling Global and Local Needs: A Canonical Action Research Project to Deal with Workarounds

This paper discusses how research with practitioners can help reconcile the top-down requirements of headquarters with the bottom-up local needs in the context of global information systems. Based on a 12-month canonical action research project that took place at the Chinese branches of a French multinational corporation, our research revealed and addressed workarounds that the Chinese users of a company-wide global enterprise resource planning system had put in place that were not expected nor desired by company headquarters. Lien vers l'article

MALAURENT, J. and AVISON, D. (2016). Reconciling Global and Local Needs: A Canonical Action Research Project to Deal with Workarounds. Information Systems Journal, 26(3), pp. 227-257.