Slow food, slow fashion, slow tech… Consumers increasingly engage in slow forms of consumption as opportunities to slow-down. Drawing from research on social acceleration and consumer deceleration, we investigate how firms manage experience of deceleration. We study a fine dining restaurant which exemplifies deceleration oasis, i.e. protected spaces where the speed and rhythm of life is temporarily slowed down. We identify elements that craft an experience of deceleration, e.g. simplicity and fluidity. We emphasize the role of backstage and time framing in shaping deceleration. The experience of deceleration draws on hidden complexity and speed, and long-term framing. Lien vers l'article
BERGER-REMY, F., DUBREUIL, C., DION, D. and ALBERTINI, E. (2020). Oases of Deceleration: How Firms Shape Experience of Deceleration. In: 49th European Marketing Academy, (64043). Budapest.