Articles (2009), Journal of the American Society for Information Science and Technology (JASIST), 60 (2), pp. 292-306
Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax
HU, P.J.H., BROWN, S.A., THONG, J.Y.L., CHAN, F. and TAM, K.Y. (2009). Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax. Journal of the American Society for Information Science and Technology (JASIST), 60(2), pp. 292-306.