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Articles (2009), Journal of the American Society for Information Science and Technology (JASIST), 60 (2), pp. 292-306

Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax

Hu Paul J.H., Brown Susan A., Thong James Y.L., Chan Frank , Tam Kar Yan

HU, P.J.H., BROWN, S.A., THONG, J.Y.L., CHAN, F. and TAM, K.Y. (2009). Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax. Journal of the American Society for Information Science and Technology (JASIST), 60(2), pp. 292-306.