La gestion des processus : l’état de la pratique dans de grandes entreprises
Seven cases of business process management are presented. Their implementation took place in different sectors of activity. On that basis, the authors try to define a typology of starting situations, the pursued objectives, the methods of implementation and the type of actors involved. In several cases, the management control function seems to be hardly involved.
DEMEESTERE, R., LORINO, P. et MOTTIS, N. (1999). La gestion des processus : l’état de la pratique dans de grandes entreprises. Echanges, pp. 33-38.