Employee motivation has been identified as one of the key retention and performance challenges hotel organizations have been faced with for decades.Based on a case study approach, this paper explores workplace related characteristics that motivate heads of departements in a major hotel group in Western Canada.
EXCARCHOULIS, T. and GRÖSCHL, S. (2006). What Motivates Hotel Department Heads? A Case Study of a Canadian Hotel Group. In: Proceedings of ASAC 2006. Administrative Sciences Association of Canada (ASAC).