Essec\Faculty\Model\Contribution {#2190
  #_index: "academ_contributions"
  #_id: "5144"
  #_source: array:26 [
    "id" => "5144"
    "slug" => "the-improvement-of-the-quality-of-service-in-business-education-the-accreditation-process-at-essec"
    "yearMonth" => "1999-04"
    "year" => "1999"
    "title" => "The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC"
    "description" => "MOTTIS, N. et THEVENET, M. (1999). The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC. Dans: <i>9th Workshop on Quality Management in Services</i>. European Institute for Advanced Studies in Management (EIASM), pp. 380-392."
    "authors" => array:2 [
      0 => array:3 [
        "name" => "THEVENET Maurice"
        "bid" => "B00000494"
        "slug" => "thevenet-maurice"
      ]
      1 => array:1 [
        "name" => "MOTTIS N."
      ]
    ]
    "ouvrage" => "9th Workshop on Quality Management in Services"
    "keywords" => []
    "updatedAt" => "2021-04-19 17:57:25"
    "publicationUrl" => null
    "publicationInfo" => array:3 [
      "pages" => "380-392"
      "volume" => null
      "number" => null
    ]
    "type" => array:2 [
      "fr" => "Actes d'une conférence"
      "en" => "Conference Proceedings"
    ]
    "support_type" => array:2 [
      "fr" => "Editeur"
      "en" => "Publisher"
    ]
    "countries" => array:2 [
      "fr" => null
      "en" => null
    ]
    "abstract" => array:2 [
      "fr" => "Les procédures de normalisation, certification, accréditation se sont considérablement développées dans l'industrie et les services ces dernières années. Au travers de l'expérience d'accréditation du Groupe ESSEC, ce papier traite des enjeux théoriques et pratiques associés à la remise en oeuvre de telles démarches dans l'enseignement supérieur."
      "en" => "Accreditation, normalization or certification approaches have considerably developed in industries and services over the last years. Based on the accreditation experience of ESSEC, the paper addresses the theoretical and practical issues generated by such processes in higher education."
    ]
    "authors_fields" => array:2 [
      "fr" => "Management"
      "en" => "Management"
    ]
    "indexedAt" => "2024-04-20T12:21:47.000Z"
    "docTitle" => "The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC"
    "docSurtitle" => "Conference Proceedings"
    "authorNames" => "<a href="/cv/thevenet-maurice">THEVENET Maurice</a>, MOTTIS N."
    "docDescription" => "<span class="document-property-authors">THEVENET Maurice, MOTTIS N.</span><br><span class="document-property-authors_fields">Management</span> | <span class="document-property-year">1999</span>"
    "keywordList" => ""
    "docPreview" => "<b>The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC</b><br><span>1999-04 | Conference Proceedings </span>"
    "docType" => "research"
    "publicationLink" => "<a href="#" target="_blank">The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC</a>"
  ]
  +lang: "en"
  +"_type": "_doc"
  +"_score": 9.119978
  +"parent": null
}