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Conference Proceedings (1999), 9th Workshop on Quality Management in Services, European Institute for Advanced Studies in Management (EIASM), pp. 380-392

The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC

MOTTIS N., THEVENET Maurice

Accreditation, normalization or certification approaches have considerably developed in industries and services over the last years. Based on the accreditation experience of ESSEC, the paper addresses the theoretical and practical issues generated by such processes in higher education.

MOTTIS, N. and THEVENET, M. (1999). The Improvement of the Quality of Service in Business Education: The Accreditation Process at ESSEC. In: 9th Workshop on Quality Management in Services. European Institute for Advanced Studies in Management (EIASM), pp. 380-392.