Journal articles (2003), European Management Journal, pp. 539-548
The Hard and Soft Sides of IT Outsourcing Management
In this paper, I contend that IT outsourcing management has two sides. While the hard side refers to the contract, the soft side refers to trust. My analysis of 50 IT outsourcing efforts shows that both the hard side and the soft side are key to success.
BARTHELEMY, J. (2003). The Hard and Soft Sides of IT Outsourcing Management. European Management Journal, pp. 539-548.