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Journal articles (2003), L'Expansion Management Review, pp. 58-63

Processus et performance dans le secteur public

Process management is a good way to improve performance in public organizations. The paper presents a methodology of process management, with different examples of implementation in public organizations (low cost housing, electric utility).

DEMEESTERE, R. and LORINO, P. (2003). Processus et performance dans le secteur public. L'Expansion Management Review, pp. 58-63.