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Book chapters (2000), La mutation du contrôle de gestion, Éditions d'Organisation, pp. 62-65

Points de vue de confrères. La gestion des processus : l'état de la pratique dans de grandes entreprises

Seven cases of business process management are presented. They take place in different sectors of activity. On that basis, the authors try to define a typology of starting situations, the objectives pursued, the methods of implementation and the type of actors involved. In several cases the management control function seems to be hardly involved.

DEMEESTERE, R., LORINO, P. and MOTTIS, N. (2000). Points de vue de confrères. La gestion des processus : l'état de la pratique dans de grandes entreprises. In: La mutation du contrôle de gestion. 1st ed. Éditions d'Organisation, pp. 62-65.