L'usage des indicateurs de performance sur la qualité-sécurité des soins
The use of quality indicators has spread in hospitals. Their official objective is to improve medical practices and risk management. However, research in management sciences usually shows that the use of indicators often differs from their initial objectives and that their deployment does not necessarily imply appropriation. In this perspective, this article, based on a qualitative study, aims at analyzing the use of an indicator of anesthetic folder (DAN). The results show that the scope of appropriation is limited in hospitals to a few actors involved in the management of quality. However, this appropriation has major implications on activities. This study shows emerging practices and shed some light on the role of the role of professional scientific societies in the deployment of public policy. Link to the article
GOMEZ, M.L., WAELLI, M., ZICARI, A., BONNEFOND, J.Y., LORINO, P. and SICOTTE, C. (2012). L'usage des indicateurs de performance sur la qualité-sécurité des soins. Journal de Gestion et d’Économie Médicales, 30(7-8), pp. 455-467.
Keywords : #Qualité, #Performance, #Indicateurs, #Etude-qualitative, #Appropriation