Return to results
Journal articles (2004), Gestion 2000, pp. 89-103

L'externalisation d'activités de service : une analyse en termes de bénéfices et de risques

In this article, we investigate the benefits and risks of service activities outsourcing. Firstly, we performed a qualitative analysis using semi-directive interviews. The interviews suggested that there are four main outsourcing benefits and three main outsourcing risks. Secondly, we performed a quantitative analysis to examine the impact of the risks and benefits on actual outsourcing behaviors. The results suggest that perceived benefits increase the outsourcing likelihood. On the other hand, perceived risks do not seem to have any clear impact on the outsourcing likelihood.

BARTHELEMY, J. and CHALAYE, S. (2004). L'externalisation d'activités de service : une analyse en termes de bénéfices et de risques. Gestion 2000, pp. 89-103.