Return to results
Journal articles (1998), Education Permanente

Les dimensions oubliées de la relation du client

The relationship between the employee and the customer is the core of service. The article explores the implicit assumptions of approaches which aim at developing a better service. It describes a lack of concern for human relations and organizational behaviour theories.

THEVENET, M. (1998). Les dimensions oubliées de la relation du client. Education Permanente.