In 2001, the internal customers wait for the function (office) RH that she is a partner. The head office waits for a strategic partner, for the employees a partner favoring their career, their blooming, their good to be for the work and the operational responsibles wait for a true business partner. All the practice RH is to re-configure in this perspective by leaning on the NTIC.
PERETTI, J.M. (2001). Le DRH, Business Partner.