Employees, worried about the quality of their professional life in an optics of personal fulfillment are henceforth considered as the customers of the company whose needs and waits it is necessary to satisfy.
ARNAUD, S., FRIMOUSSE, S. and PERETTI, J.M. (2009). Gestion personnalisée des ressources humaines : implications et enjeux. Revue Management & Avenir, 2009/8(28), pp. 60-80.