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Journal articles (2011), Tourism Management, 32 (4), pp. 890-901

Examining the Effect of Novelty Seeking, Satisfaction, and Destination Image on Tourists' Return Pattern: A Two Factor, Non-linear Latent Growth Model

ASSAKER G., ESPOSITO VINZI Vincenzo , O'CONNOR Peter

With many destinations relying on repeat business, intention to revisit has become an important research topic. As revisit intention changes over time, this paper proposes the use of a latent growth curve to model the developmental trajectory of return behavior. The proposed model was tested in two steps in AMOS 16.0 using SEM methodologies to investigate the effects of novelty seeking, destination image and overall satisfaction levels across intent to revisit trajectories using data collected among French, English, and German travelers. Findings indicate that both novelty seeking and low satisfaction among travelers temper immediate intent to return. Conversely, a positive image of the destination enhances both immediate and future intentions to return.

ASSAKER, G., ESPOSITO VINZI, V. and O'CONNOR, P. (2011). Examining the Effect of Novelty Seeking, Satisfaction, and Destination Image on Tourists' Return Pattern: A Two Factor, Non-linear Latent Growth Model. Tourism Management, 32(4), pp. 890-901.

Keywords : #Fidélisation-de-la-clientèle, #Image-de-la-destination, #Modèle-de-croissance-latente