Year
2009
Authors
CHAN Frank, HU Paul J.H., BROWN Susan A., THONG James Y.L., TAM Kar Yan
HU, P.J.H., BROWN, S.A., THONG, J.Y.L., CHAN, F. et TAM, K.Y. (2009). Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax. Journal of the American Society for Information Science and Technology (JASIST), 60(2), pp. 292-306.