This communication presents a case study in a French public sector firm where a new performance measurement and management system is being implemented. We suggest that professional identities do not explain all our observations and that analysing the cultural (French) context is necessary to fully understand the way actors reinterpret and enact new accountability schemes.
ANCELIN-BOURGUIGNON, A., SAULPIC, O. and ZARLOWSKI, P. (2011). Change in Accountability Schemes and Societal Norms: A Case Study. In: Papers of the 7th CMS Conference. University of Naples.