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Journal articles (1999), Gérer et Comprendre, pp. 24-34

Certifier un service comme les autres

In all industries, accreditation, normalization or certification have developed. The rationale of the existing processes refers to the concept of total quality management. This paper presents an example in higher education (the AACSB accreditation of ESSEC) and discusses its consequences for this type of institution.

MOTTIS, N. and THEVENET, M. (1999). Certifier un service comme les autres. Gérer et Comprendre, pp. 24-34.