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Working Papers (1998), ESSEC Business School

Benchmarking: From Intentions to Perceptions

Benchmarking practices take place in a permanent learning system serving strategy. In a bank where benchmarking methods were recently implemented, a survey of executive managers shows that these practices meet significant reservations from evaluated persons. These reservations result from a conflict between the organizational strategic rationality and the individual psychological one, related to his or her need for equity and self-esteem.

ANCELIN-BOURGUIGNON, A. (1998). Benchmarking: From Intentions to Perceptions. ESSEC Business School.