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Journal articles (2011), La Lettre du Cadre Territorial (423), pp. 34-35

Agents ou clients

The article addresses the very common approach of viewing employees as customers. These are however very different, and HR should work on the development of individuals and organizations rather than on satisfying them.

THEVENET, M. (2011). Agents ou clients. La Lettre du Cadre Territorial, (423), pp. 34-35.